Brit family ‘forced to sit on FLOOR of plane for entire two hour flight back from Menorca because seats they’d booked didn’t exit
A FAMILY was forced to sit on the floor for their entire flight home as their paid-for seat did not exist, they claim.
The Taylors forked out £1,300 on their family holiday to Menorca, but they say they had to spend the two hour TUI flight back on the “filthy” floor.
Paula and Brooke Taylor sitting on the floor of the TUI flight from Menorca to Birmingham
Paula, 44, and husband Ian, 55, were offered “jump” seats by the flight attendants for take-off and landing, while daughter Brooke, 10, was given the last spare seat.
Paula, from Warwickshire, told BBC One’s Rip-Off Britain, Holidays, said: “It’s hard and it’s uncomfortable and it’s just filthy.
Brooke drinking while sitting on the floor during the flight
The Taylor family on holiday before their hellish flight home
“We just couldn’t believe it when we realised that there genuinely weren’t any seats for us.”
The family were offered £30 by TUI as a ‘goodwill gesture’ and they offered to refund their tickets.
Paula eating on the floor on the flight home
TUI airlines said a ‘last minute aircraft change’ caused the issue.
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The Civil Aviation Authority said passengers are not allowed to be left unseated at any stage of a flight and they are probing TUI for answers.
The family will feature on an upcoming episode of Rip-Off Britain: Holidays broadcast on Tuesday, 15 January 2019 at 9.15am, on BBC One.
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