Category Archives: UK Travel

Hotel accused of using fake AA ratings to mislead customers after ‘terrible’ reviews on TripAdvisor

Category : Holidays , Travel , UK Travel

A HOTEL in Cornwall has been accused of misleading customers by displaying a fake AA four-star rating on its website.
The Snooty Fox in Looe has had a string of bad reviews on TripAdvisor.
The hotel has been hit with a string of bad reviewsGoogle Maps
It was reported to the Advertising Standards Agency (ASA) by a member of the public for displaying an image with the AA logo and ‘AA 4*’ on its website.
Despite acknowledging the complaint, they failed to submit a “substantive response” to an enquiry by the Advertising Standards Agency, who deemed the rating as “misleading”.
The crackdown comes after The Snooty Fox was branded ‘terrible’ on TripAdvisor by a string of recent dissatisfied guests.
On the hotel’s website, it advertises en-suite accommodation with the “highest standards of comfort, hospitality and cleanliness”, with rooms costing up to £100 a night in high season.
The hotel, found in Looe, Cornwall, has been slammed on TripAdvisorAlamy
But many who had stayed there took to TripAdvisor to complain about the hotel’s standards.
A user named adamharris0n, from Lincoln, wrote: “Don’t even bother. Run down, doesn’t do breakfast, overgrown grass, no one even at the property.”
User DianeHKent, from Wakefield, also gave the hotel a recent one star review and wrote: “Would definitely not recommend.
“We stayed for four nights and during that time did not meet any member of staff. The room smelt musty when we arrived as if it had been shut up for a while.”
A string of negative reviews were posted about the hotel on TripAdvisorTripAdvisor
And another user named 134theresav, from Worthing, said: “If you look at their website The Snooty Fox is advertised as bed and breakfast. It is not.
“It is simply a room. There is not anything, not even staff!
“There were a number of people staying at the same time as us and they were all appalled at the misrepresentation of this property. Stay anywhere, but not here.”
There were also some positive comments, praising the “tasteful” decor and “friendly owner” but recent reviews have been largely negative.
The hotel has been branded ‘terrible’ and ‘dirty’ by disgruntled guests visiting LooeAlamy
A spokesman for the Advertising Standards Agency said: “The ASA was concerned by The Snooty Fox’s lack of substantive response and apparent disregard for the code.
“We reminded them of their responsibility to provide a substantive response to our enquiries and told them to do so in the future.
“We considered that consumers would understand from the inclusion of the AA logo and star rating in the ad that The Snooty Fox had received a four-star endorsement from the AA’s hotel rating scheme.

“The Snooty Fox did not provide any evidence that they had received that endorsement and the AA did not list the hotel on its website or state that it had awarded The Snooty Fox a four star rating. We therefore concluded that the ad was misleading.”
It also detailed the action taken: “The ad must not appear again in the form complained about. We told The Snooty Fox not to claim or imply that they had received an endorsement if they had not. We referred the matter to the CAP Compliance team.”

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Overall the hotel has a 3.5 rating on TripAdvisor, having received 275 reviews on the site with nearly a fifth (18 per cent) of them just one star.
Earlier this month, angry guests complained about a Travelodge in Aberdeen after a leaked sewage pip left the corridors “stinking of pee”.
The hotel workers claimed they were forced to use the area for deliveries as well as laundry services and were said to have been threatened with the sack if they didn’t.
Sun Online Travel has contacted The Snooty Fox for comment.


The best places to celebrate St David’s Day in Wales

Category : Travel , UK Travel

UNLEASH your inner red dragon by embarking on a day out in Wales for  March 1.
St David’s Day 2019 isn’t far away, so why not plan a trip to the saint’s country of patronage?
Image Bank – Getty Aberystwyth is a good option for a long weekend[/caption]
Welsh cakes, daffodils and other items may mark your St David’s Day celebrations. But what about visiting Wales itself?
March 1 falls on a Friday this year, so its a good reason to enjoy a long weekend and do something different.
There’s plenty to see and do in three days throughout Wales. Or you might want to stay somewhere and hunker down.
Whatever you choose, we’ve some ideas to help you enjoy yourself.
Shows
Alamy St David’s Hall in Cardiff has plenty to offer[/caption]
Head to St David’s Hall in Cardiff to enjoy the BBC National Orchestra and Chorus of Wales at the St David’s Day Concert.
Alternatively, if you fancy a bit of Welsh opera, the Wales Millennium Centre is hosting a performance of The Magic Flute this year.
Theatrau Sir Gar in Llanelli has its own St David’s Day show, as does the Rhyl Pavilion in North Wales.
No matter where you visit in Wales, there’ll likely be some sort of performance or parade to enjoy around the day.
Activities
Alamy For the adventurous, Zipworld is a star attraction[/caption]
Explore the depths of Cheddar Gorge, the heights of Snowdon, or feel awestruck by the night sky over the Brecon Beacons.
Fancy yourself a royal of old? Visit Castle Coch, Chirk Castle or Runthin Castle for a taste of history.
Get your heart pumping at places like Bounce Below, Zip World, Go Ape Tree Top Adventure, or book a Segway or walking tour for something a bit gentler.
Visit Virgin Experience Days and National Trust for activities and tours across the country.
Stays
Alamy Tenby is a delight for visitors[/caption]
Turn your St David’s Day celebration into a mini-break, and find plenty of hotels, bed and breakfasts, restaurants, pubs and cafes bursting with Welsh hospitality.
Quiet villages like Usk, seaside towns like Tenby and Aberystwyth, and the bustling capital city of Cardiff – Wales has somewhere to suit everyone.
Find your ideal hotel in Wales with retailers like Secret Escapes, ebookers and Hotels.com

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